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SHIPPING POLICY
High Klass Kollection Hair is not responsible for any damaged, lost or stolen packages. Please contact the carrier to submit a claim due their negligence and failure to meet your expectation. High Klass Kollection Hair IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER. Unfortunately, High Klass Kollection Hair is unable to dispense any refunds or credits regarding these matters. If additional information is needed to support your claim please email HKKH at (Support email that is created) with your claim number and full details.
High Klass Kollection Hair is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.
No items will be processed or shipped on these days, nor do these days count as a business day.
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
SHIPPING DURING HOLIDAYS
Please allow up to 5 business days to process your order BEFORE shipping for all holiday & promotional orders.
Signature May Be Required: A signature may be required for all of our orders to be delivered. We are not responsible for late shipments due to holidays, natural disasters, weather or carrier delays. Any incorrect billing or shipping information enter by the customer will cause processing delays as well possible cancelation. If you need additional information, please email (support email that is made)
We do not ship to P.O. Boxes: If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled. All orders may require signature, therefore we can not ship to P.O. BOXES.
We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters their billing & shipping addresses correctly. We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.
If your order is already processing or has already shipped, we cannot change the address on the order. During this time, the only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all reshipping costs & handling fees.
Currently, High Klass Kollection Hair does not ship to international addresses.